Frequently Asked Questions
Everything you need to know about your next timepiece.
Are Luminox watches authentic and covered by warranty?
Yes, all watches sold on our store are 100% authentic. Each timepiece comes with a manufacturer's warranty that covers movement defects and craftsmanship for up to two years from the date of purchase.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging with tags attached. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
What makes Luminox 'Always Visible' technology unique?
Luminox watches feature a self-powered illumination system (Luminox Light Technology) that utilizes tritium gas tubes. These provide a constant glow for up to 25 years without needing a light source or battery to charge.
Can I wear my Luminox watch while diving or swimming?
Most Luminox watches are water-resistant from 100 to 500 meters. Please check the specific ATM rating on your watch's product page to ensure it meets the requirements for your intended water activity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay in select regions.